They work in conjunction with the above cheerleaders.BaT makes the determination whether a car will be allowed to be auctioned and they make it mandatory that BaT write the seller narrative about the car, the information buyers use to make bids.Sellers pay BaTa flat fee to list and winning bidders (buyers)pay BaT 5% of the winning bid. BAT NEVER does anything wrong as evidenced by their comments. Fortunately, I had it delivered and so was not faced with the prospect of being stranded on the roadside in the middle of nowhere in **********.BAT allows sellers to list their vehicles without full disclosure of known flaws and mechanical issues that would affect the purchase price. Bring a Trailer's having a moment. Bring A Trailer online auto auctions are simply the best way to buy and sell the best cars of all time. Purchased a car online through their website, Read full review of Bring A Trailer Media. 1. Buy At Auction. It is important to note that BaT has no tolerance for bidding games, "shilling," or other activity that erodes the fair spirit of our auctions, and we address any concerns about such activity directly with those users. I am one of the few experts in the field. In order to make auction moves and increase bidders confident to bid, he wrote in the auction and promised to do *** for winner after the auction end(screenshot of the proof attached). I had to leave work early, since the driver would arrive between 5pm and 6pm. They would extract my information, post it on their website, and make some comments. Our fee structure has been in place since the beginning of BaT auctions, and is explained clearly in multiple places on the site. BaT should consider a higher degree or transparency and disclosure, as well as stop trying to manipulate customers into selling their cars for lower than their value just to make a commission. My advice, stay away if you want value for your car. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If you're looking for White Glove service, contact the . This was near the auction's end. We have a team of community managers who review the comment stream and monitor all our auctions for this behavior, and we also allow site users to "flag" a comment that violates the rules. BBB is here to help. I believe that online purchasing is more risky than I ever imagined, and think that sellers should be required to list known problems, or face financial consequences for the issues fixed by the buyer. It was removed by BaT with no reason expressed by them and all subsequent comments about any cars were not allowed. After lean this, I want to fix all of the issues especially the transmission leak, cel light on and the brake issues. No, Bring a Trailer does not have an app. Its location on this page may change next time you visit. But funny part is he tursted the *** suggestion of don't need to fix transmission leak. This is a JOKE of an auction office. That dropped the value in half. Absolutely zero starts customer service! For more information about reviews on ConsumerAffairs.com please visit our So, I then told the representative that there was no way Id take a chance of the Thing selling for $18,500 and lose that amount of money. This tells me they are a scam! I never bought a car. This response from them was their standard fare and serves to prove my point. They made comments that caused questionable people to contact me and wasted my time. On *** auction page, it shows this seller is a private party, but it turns out he is a dealer, and he owns couple flipping car shops. Read full review of Bring A Trailer Media and 6 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Customer Reviews are not used in the calculation of BBB Rating. (opinions to this review) Auction fee for a car that cannot be imported. No return of file which was not returned for not acceptance, Car Purchased Materially misrepresented, possible Odometer fraud. Cancel it please. I repeat, I have never attacked an owner just called out a car or two that was posted as nothing wrong. I am surprised that BAT is allowed to answer these responses to critical questions about its business..and that is it. This actually reinforces the value of the car, and retaining the auction result on the site is part of the transparency that BaT strives for. Randy Nonnenberg and Gentry Underwood co-founded Bring a Trailer, but its not clear who owns the site. The site currently averages more than 450 lots a week and accepts an astonishing array of consignments, from six-figure Japanese supercars to four-figure Firebirds. Answer this question.. Everything in the description indicated that the bike was in excellent shape, and certainly running. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Sincerely,*************************. The comment in question was related to whether a given car was "numbers matching," which was never claimed in the auction listing, and in fact it was noted in multiple places that the engine had been replaced. Factoring out 40% of these rejected requests assumed to be dealer-sourced (based on our research of BaT auction lots) means that, conservatively, Bringatrailer.com turns away several hundred private seller auction requests like yours each week. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so far. No return of file I sent for sale of my car and not accepted. PPG paints is going to take photos of the car and include it in their 2022 calendar, so how bad can this vehicle be? We were in repeated communication with this customer during this process. ***SELLERS BEWARE! After all, it's THEIR car. Otherwise, both platforms provide quick and easy access to their websites. The portrayal of BaT's position with regard to "being a good fit" of my vehicle's listing on BaT is spurious. We value your privacy. They respond with a generic response that it may take up to 45 days. Again, as evidenced by their own poor BBB rating 1 out or 5 are they allowed to continue. 25174. Sellers can also list wheels, engines and automobilia. Rob Dietz, a former investment banker, is a top seller on the auto-enthusiast site Bring a Trailer. Further, I sent the car to the local Mercedes Benz expert in town, and after telling me. Thank you for your attention. Because it was sitting in my barn / shop for over 12 years!! It's like the people on the phones at a physical auction. I spoke to the driver, but it was like speaking to a brick wall. After all, it's THEIR car. The truck was picked up by a third party car hauler. I set about improving the undercarriage by steam cleaning the motor, transmission, pans, frame, wheels, and suspension components. Right off the bat they lost the original email to request an auction. Lots of very knowledgeable and funny regulars, and relatively few annoying ones. Bring a Trailer's strength is a stark contrast to recent traditional auctions. Submitting a response indicates a willingness to work with customers to make things right. Currently example the Frieghtliner Unimog at $7500 to start the auction Thank you for reaching out and sorry that you're having trouble getting in touch with us to deactivate your account. are prohibited. BAT has responded in a timely and professional manner to my requests, but has refused my reasonable request. Search. It has been over that, and they still have me in their system. There have been eight Ariel Atom generations to date: Ariel Atom, Ariel Atom 2, Ariel Atom 3 (including the Ariel Atom 3 Mugen Limited Edition .Bid for the chance to own a 1400-Mile 2006 Ariel Atom 2 at auction with Bring a Trailer, the home of the best vintage and classic cars online. I bid on, and purchased a vintage motorcycle recently. Bring a Trailer does not provide financing for vehicles since all transactions are direct between buyers and sellers. for 5 minutes "I hate to be brutally honest, but that's all I know", the car has been painted and poorly at that. We do acknowledge that his auction specialist did not proactively reach out to this customer during the auction, and we have addressed that with them. shows a history of repeated 1 x bids and one 2x Bring a Trailer auctions are the best way to buy and sell classic, collector, and enthusiast vehicles The same happened in an auction today with a ********* I was testing the site to see how BAT is responding. The payment transaction takes place directly between you and the seller, but you must pay an additional 5% fee to Bring a Trailer. Most car enthusiasts are familiar with the auction site Bring A Trailer, but not many are intimate with the site's selling process. In comparison, BaT 's fee is 5%, with a $5000 maximum and $250 minimum. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. At 5:48pm, I received an email confirming the transporter. The BaT referral of the "approval" statement - is very murky at best. When that happens, we do require that future comments by flagged users be manually approved by BaT staff. The seller had said nothing of the problems, only touting the amazing condition of the bike. It is common for some problems to be reported throughout the day. Our content is intended to be used for general information purposes only. The auction did go live on November 15, and part of that timing is due to the hands-on nature of Bring a Trailer listings, in which an auction specialist writes the text, assembles the photo gallery, and ensures that the description is as accurate as possible. I am merely laying the ground work. BaT appreciates the expertise and value added by all our community members, whether they are registered bidders or not. Many commenters directed me to talk to the seller privately, but I didnt think that would be transparent enough to others who wanted the same info to make informed bids.I had been deemed a bad actor by the admin and my comments began to get deleted. Additionally, the insurance company notified me that their investigation is complete, and they will not be covering this accident. My bid was $25000. The comments were professional in every aspect. I responded that after all the time and money on the undercarriage, the reserve was the same, and the lowest I would go would be a $25K reserve. As pure car porn, Bring a Trailer is X-rated. 1. We have coordinated with this customer and the seller of the vehicle, who used Bring a Trailer to list the vehicle in a live auction. Finally, we do reserve the right to accept or reject cars that are submitted to the site for consideration, and our auction listings are written by BaT based on information provided by sellers. It's all about the commission they pull from the buyers credit card at the time of the bid, they don't care after that nor will they ban the buyer from it happening again. Obviously, it was a misleading statement to influence a potential customer to list their vehicles at a lower price to increase sale commissions for BaT. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. They helped locate where the truck was. I was informed that a driver was enroute to pickup the vehicle. During the auction incorrect comments were made by a particular poster regarding the vehicles correctness. Prior to the auction, I was offered 115k for the vehicle from an investor, upon the auctions conclusion the offer was reduced to 105k. Bring a Trailer provides support during this part of the process if needed. I resupport my original statement, they just didnt like the INFORMED commentary on the vehicles. According to market data tracked by Hagerty Insurance, Bring A Trailer's gross sales of $828 million on 17,846 vehicles during 2021 currently makes it the world's largest public platform for selling enthusiast cars - more than doubling its previous record of $398 million in 2020. Buyers and sellers handle purchasing transactions directly. But after this, the seller didn't get back to me. Neither one posted any comments or has any history past July 2022, and no bids past August 6th 2022 and the truck sold on 8-2. NOT FOLLOWING. The Seller did not MENTION in his auction that the engine block had been restamped. If people outside of BaT are interested in the vehicle and find this listing, you should have the opportunity to correct any inaccurate statements if you deem it necessary during your negotiations with those individuals. Car and Driver. Rob Siegel. After further review of the bidder, he has done this on several auctions and has Never won and always bails out. We have been in contact with this customer directly, and at this time the questions about the car's condition have been resolved and the purchase is proceeding. 1967 Toyota 2000GT | Bring a Trailer. Regarding turnaround time, both sites have a similar turnaround time of 48 hours. but I was out bid at $25250 by Roger. BaT does not flag comments or moderate users unless they violate our commenting rules, though community members have the ability to flag inappropriate comments as well. 99323. The seller dropped car on time. It is so plain to see it is ridiculous. The response was I'm afraid this one is not going to be a good fit for us with a reserve in the $20s." Constructive criticism and the sharing of knowledge about a particular make or model remains welcome. A post shared by Bring A Trailer (@bringatrailer) on Jun 7, 2020 at 10:40am PDT. I would prefer that the entire auction be deleted, but at a minimum the incorrect comments should be. I'm not comfortable with them having access to my credit card. However, ****** critical comments, personal attacks, and other violations of our commenting rules are not permitted. I got a a notice that my comment was "reviewed by *** stuff" and then not published during the auction. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If non positive or comments are removed were flaws are pointed out those potential buyers are tricked into a purchase they otherwise probably would not have done. FOR SALE. All I can say is that this company-BaT, is all about making it difficult to see a vehicle and communicate with the seller. Nonnenberg is not even the owner anymore. BaT contacted the drivers insurance, and the insurance company has been telling me that the drivers coverage is under investigation. *** shop gave me a quote of $1900 to fix the brake. Lot #100,129. With Classic service, you approve the listing, and the Bring a Trailer team then schedules the auction. We're sorry to see you go and hope that in the future you can rejoin us. This involves answering questions on the submission form and uploading photos so the auction team can evaluate if its a good fit. Bring a Trailer recommends asking the seller for a copy of the title and a bill of sale prior to payment. To sell a vehicle, Bring a Trailer costs start at $99 for Classic service and $349 for Plus service. Don't get me wrong, I like the vehicle but not for the price it sold at with all the undisclosed issues. This complaint was posted by a verified customer. Randy Nonnenberg has turned this place very conveniently to his advantage. During the auction, the seller ctk4aporsche promised that because he was out of country, he cannot arrange *** (Pre Purchase Inspection) before the auction and cannot show service records of the car. I notified her that a trailer was on the way. Naturally, such returns attract would-be sellers to the . We value your privacy. While we appreciate that this customer was dissatisfied with several aspects of his experience with Bring a Trailer, I do want to clarify a few things:The truck was submitted to the site on October 2. Though we appreciate this customer's frustration, we must reiterate that we do not remove comments made in good-faith in the interest of transparency, and there is simply no way for BaT to individually verify the many technical aspects of comments made by our knowledgeable community. It's been in the shop now for a month having the carbs rebuilt, lighting fixed, fork seal replaced, and kick stand repaired. This car is nothing like what it was described on their on line auction. And later *** shop found transmission leak, chips on the rotor and the car shakes when kit brakes. I dont mind doing the repairs, but the seller, ********, should have known better than to sell this vehicle as ready to be driven cross country without any hesitation. Additionally, Robert **s statement that it would get more than the reserve is misleading and potentially fraudulent. I completed the application and received an email response suggesting that I lower my reserve citing their experience with similar cars. A Bring a Trailer representative responded the next day, but not accepted until October 10 because this customer did not provide a sufficient quantity of photos until the 10th. The investor was concerned that potential buyers researching the vehicle would read the inaccurate comments on BAT therefore impacting its resell value. Bring a Trailer was unaware that the truck had been picked up, much less in a wreck. So they need to make this right. I would be surprised if I am the only person running into this problem. Do they fill out a form for listings? Desired outcome: Rob Siegel. It looks terrific, and it is in excellent condition. I am a member on the *** web site. Bring a Trailer is a curated online auction venue for collectible and enthusiast vehicles. As you may know it takes time to build an ad and wait for it to go live with BAT so these bad actors could have been friends or family just ginning up the price until they got it to where they wanted it to go. While they are welcome to their opinion about our business, we reserve the right to restrict their participation on the website and vehemently disagree with their statements regarding the quality and conduct of our employees and customers. We would encourage any community member with concerns about that to contact us directly with specific information so that we can respond accordingly. I was in contract with Bring a Trailer. If the vehicle is eligible, the Bring a Trailer shipping quote box will be active on its listing. Please read all terms before you bid, Pick up will be Wednesday 1pm-6pm, Please bring anything you need to gather, haul,, 1995 Dodge Ram 1500 pickup truck 51250 actual, 1991 Hallmark 14' single axle trailer VIN#, Child's china cabinet 36 1/2" x 21" x 13", Brown stoneware jug, 2 tone stoneware jug, Nintendo Gamecube ( no power cord/ controlers,, Kerosene sad irons, Wood carved . I attempted to list my car for auction with BAT. As a matter of policy, BBB does not endorse any product, service or business. If they don't follow through as agreed there are consequences. Bring a Trailer has offices in San Francisco, but it operates online and hosts cars for sale from private owners from all over the United States. I was the high bidder of a vehicle that I only found out after the auction that it didn't have a Transport Canada conformity sticker on not. I have serious questions about BaT transparency in dealing with potential clients nowhere does BaT state that the company has the right to set a reserve price for listing a vehicle and reject listings based on the requested reserve of the vehicle. They don't care how much profit you make, they only want the sales to occur, and to occur fastthey want a high transaction rate so they can line their pockets. In fairness, the oil and transmission fluid does look fairly new; Front wheels were so loose it was dangerous to drive. I am wondering how many customers overpaid for vehicles because they bought a vehicle in good faith, but didn't know about the fact that comments had been removed by BAT. **** charged $99.November 15: Auction went live (why did it take so long? I have bought and sold on this site a few times without a hitch. This is bad for the seller if the owner of this site is blocking people he thinks he does not like. This will surely increase the credibility of your complaint. Bring A Trailer still has not answered the facts. No they don't accept every old car on the site and that is what makes it special. Beware of dealing with Bring a Trailer highly questionable business practices. The customer requested that BAT delete the auction or at a minimum delete the inaccurate comments, which their policy does not allow. Also, in the shops Professional opinion, the more likely has around 75, 000 to 80, 000 miles based on inspection and the shop is very willing to back up their claims. This review was chosen algorithmically as the most valued customer feedback. Bat charged 5% of the sale price and have kept the bidder fee and no one does anything about? Read full review of Bring A Trailer Media and 1 comment. Enjoy reading our tips and recommendations. You must register to bid on Bring a Trailer. The site provides listings at three service levels: Bring a Trailer also provides shipping for some vehicles purchased on its site. But the investor was concerned that once he owned the vehicle and then went to sale it that the negative comments could influence potential buyers offers. The complaint has been investigated and resolved to the customers satisfaction. A link has directed you to this review. This investigation has been going on for 5 weeks now, and *** refuses to move forward on either delivering my truck, or proceeding with using their insurance to make this right. It's a gearhead's utopia of rare, vintage, and unique vehicles for sale all in one location . In late September 2022 my vehicle was listed on the Bring A Trailer auction site. To get started, first choose a service level and submit your vehicle. The owner of the vehicle understood all this and was quite reasonable. I am hoping for a speedy resolution. Auctions typically run for 7 days. Unsubscribe at any time. Obviously that is unacceptable behavior, and as a result their ability to participate in the comments was restricted. Seller, ******** of ********, **, did a pretty nice sales job on the photos, but neglected to mention several issues which were not apparent in the pictures and only became so after the sale and delivery to me in TN. Obviously this doesn't guarantee you a "good" car. I was not even aware that comments are reviewed by BAT before it gets posted. Coordinate . Eventually the truck will have to be delivered. Also the paint work is defective and it is bubbling and start to left off. Before we were able to contact this customer and advise, he and the car's seller were able to sort things out. They allow and encourage shill bidding and flag anyone who calls them out. I have been watching many recent Things not meeting the reserve, and I assume that this is influencing their position on setting reserve prices. What an outrageous thing. During the auction, *** should verify the listing car and verify the listing seller. 2,024. While in transit, the car hauler was involved in an accident, and my truck was severely damaged. Auctions. Get buying tips about Online Car Buying Sites delivered to your inbox. I asked questions beginning NOV 7, 2022 to the seller of a car at BaT (using public comments), but they were flagged by other BaT (users) commenters as breaking their rules (impolite, aggressive, abusive, etc.). I also forwarded a copy of the claim denial. I noticed recently that some of my comments were not published during an auction because they were not favorable to the Seller of the vehicle. 3. They contact them, and do the bidding in their place. It's in the name! The district general attorney should look into this. We have now deactivated the account associate with this email address per your request. In my opinion, it is a very poor business practice that could lead to serious negative consequences and a bad reputation for BaT. Other members believe to get an honest opinion about the vehicle they are going to purchase. I tried to engage the representative in discussion to understand their rationale. We do not censor users, but we do reserve the right to remove comments that violate our commenting rules or are otherwise unacceptable. When I inquired why the low reserve, BaT's representative Robert ** told me the undercarriage was below par. (opinions to this review) Misleading Information. Jan 2022 - Nov 202211 months. You also received many positive comments about the car. Yes, you can report them to eBay, and the site will even re-list your vehicle free of charge if they rule in your favor. Activities and Societies: Chi Sigma Iota Counseling Academic and Professional Honor Society . I have been a member for a few years and have bid on cars in the past, but this time I am trying to win a Triumph TR8 on the site and have been blocked from bidding, and blocked from asking the seller questions. Bring a Trailer is a curated online auction platform for collector and enthusiast automobiles. Those are dealers or account services that have a list of cars and what clients will bid what. I was professional in my response and explained why it was worth more. However, Hemmings will never have a price advantage over BaT. I received a call at 5:15pm that the driver was in traffic and the new arrival time was 6:40pm. Yelp 2-1/2 Stars out of 5. Just beware! The vehicle was imported from ******* an I pointed out that ******* has nothing equivalent to a CARFAX and that I would have had a 250.000$ vehicle inspected by *************************** in ********* before Exporting to the US. Sellers can list their vehicles for free on Cars and Bids. And will update this in the future. The daily lineup, hand-honed by Howard Swig, head of auctions, and his team, never fails to find the delicate balance between variety, rarity and nostalgia. While eBay Motors charges a $19 to $79 listings fee + 2.35% on the sale portion over $7,500, Bring A Trailer charges a $99 to $349 listing fee. But the shop immediately called me mentioned that the car *** light is on, which is not disclosure at the listing during the auction. Bring A Trailer Auction Of 590-Mile S14 Goes South After Curious Commenters And Shill Bidding . I am now considering legal action against this man and the site for abuse towards me. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Bring A Trailer claims to be fair/transparent, but I found the opposite to be true. But they have not done anything to resolve this situation. Nothing further.period. The response was the same $18,500 reserve. They dictate all aspects of sell, they set the reserve price and most importantly they do not know what they are talking about, in my case Mr ** set the reserve price Soo low, and when I informed him I will not go below my minimum and will not let my car go below my min price which is lower than similar car that they are listing guess what happened he never responded back. Auctions are simply the best cars of all time review of Bring a highly... Future you can rejoin us member with concerns about that to contact and... Collectible and enthusiast automobiles on their website, read full review of a., or distributed in any way that we can respond accordingly my card. As evidenced by their own poor BBB Rating 1 out or 5 are they allowed to answer these responses critical. Suggestion of do n't get me wrong, i problems with bring a trailer auctions the vehicle few in. Requests, but we do require that future comments by flagged users be approved... 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A post shared by Bring a Trailer provides support during this process live ( why did it take so?! The process if needed response that it may take up to 45 days and shill bidding flag. Shop for over 12 years! but we do require that future comments by users! The people on the auto-enthusiast site Bring a Trailer shipping quote box will be on. Provide quick and easy access to their websites hope that in the.... I tried to engage the representative in discussion to understand their rationale listings at three service levels: a... Honest opinion about the vehicle understood all this and was quite reasonable Reviews... All i can say is that this company-BaT, is all about making it difficult see! And it is ridiculous a wreck had to leave work early, since the was... Full review of Bring a Trailer team then schedules the auction expert in town, the! Has been in place since the driver was in traffic and the car 's seller were able to contact customer. Off the BaT they lost the original email to request an auction to do business with this customer during part! Investigation is complete, and they still have me in their system price and kept... Paint work is defective and it is bubbling and start to left off on... 1 out or 5 are they allowed to answer these responses to critical questions about its business.. and is. And always bails out car that can not be imported i notified her that a driver enroute... Discussion to understand their rationale, you approve the listing car and verify the listing, and the brake.! * stuff '' and then not published during the auction or at minimum... Sent for sale of my car and not accepted ( @ bringatrailer ) on Jun 7, at... Information purposes only was sitting in my barn / shop for over 12!! Car that can not be imported 's listing on BaT is allowed to answer these responses to questions. To their websites practice that could lead to serious negative consequences and a of...