I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. I only want my money back from this awful company. Showing 1-10 of 198 results. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Heating. Useful Reply Reporter447795 So its very visible and a distraction every time we watch tv. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. Parker and Sons has reached out to the customer via phone and email. The department is basically understaffed. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. I warn you do not use them. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Everything was repaired and I am thrilled that I called the right company. It helps us realize where we may fall short, although we have great intentions. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! This place is a rip off i had a technician come out to check my ac. I have a warranty so I'm forced to keep dealing with them. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule Phoenix: (602) 273-7247. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Call us at602-344-9027to speak with a live person about your specific concerns. The ** unit has never worked to cool house since the installment. Note that complaint text that is displayed might not represent all complaints filed with BBB. . They explained every single thing they did. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Read what our customers -- people just like you -- have to say about our products and services. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It goes against our guidelines to offer incentives for reviews. Marion, we love it when our techs hit a grand slam! Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Charged them $4600 to replace a water heater. fiduciary responsibility of parkers and sons is now affecting my credit. Thank you we will be calling you for other jobs in the future. So, let's see. I woke up with a rainstorm in my living room after a pipe burst upstairs. Given an estimate to replace indoor coil and repairs. The managers don't communicate well at all. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Good company with some growing pains but they manage the best they can. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. Called for service at 6:01 am, no tech on duty. The supervisor I spoke with just laughed it off as a 'rookie mistake'. Fast service,made sure it was done the way I wanted it. Read what our customers -- people just like you -- have to say about our products and services. When Jacob P . I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. Plumbing. - owner buys cheap equipment, Good pay Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Pros & Cons are excerpts from user reviews. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. This has been almost a year and didnt their installer saw there was a hold in the air ducting? They will install the new softener this afternoon! They did heating. !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. We would give them a 5 Star rating. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Schedule Service. There was installation all over my clothes. Yelp users havent asked any questions yet about Parker & Sons. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. I told my boss and she told upper management but they got mad at us. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. My boss tried to do something about it but we still have to do it then I found a bug. 21 complaints closed in the last 12 months. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). Parker & Sons is currently rated 4.4 overall out of 5. Friendly environment They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. Parker & Sons is a great company. International Association of Better Business Bureaus. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. Why was I not contacted? Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. Never trust this company they are a bunch of thieves. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. This was less than 3 months after repairs. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They cleaned my vents last year and they put my vents back on backwards. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Thanks, judy. Thanks for the great recommendation! 3d Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. -$19 Base Pay -Flexible Location -Breaks on chosen time. Then you have a group bonus each month and also quarterly bonus. You are in Phoenix. So many - HR department works so closely with everyone else that nothing is confidential. I'll be sure to pass along your kind words of praise. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. BBB is here to help. Did a fabulous job. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. Luckily, my next call was to Parker & Sons. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! BBB Business Profiles are subject to change at any time. Verify your email to use filters. They show up on time and most importantly they know what they are doing. Small claims court should get a reply. Schedule an appointment with us today! The new system was scheduled and installed within 24 hours !!! The Parker & Sons per-job pricing structure is to blame. Simply use this form, and we'll get back with you! Company C replaced the coil for $2,100.00. sales rep, and asked both to contact me tonight, to start the refund process. This refund will arrive at ******************************* home in a check form. Justin Ross came out to our house around 9am the next day. We were told we could be put on stand by for the next day which was great. We're having the work done for $600 from another company. Founded 1974 With Angi since September 2004. Filing a complaint with justice court for poor business practice is my only option. We know he'll love your shout-out as much as we do. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. There employees have damaged my AC unit from all the work they have attempted to do. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. Replace water softener with Aquasauna water filtration system. . Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Interactions with customer service as wells as the techs on site have always been easy and helpful. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. Parker and Sons consumer reviews, complaints, customer service. Submitting a response indicates a willingness to work with customers to make things right. Accursio was wonderful. $10000 for replacement unit. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. Came as scheduled. Stayed to make sure it was working. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. their response to me was they signed before doing the repair. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. They are not authored by Glassdoor. The sales people and technical staff were efficient and professional. The discussion went in circles again on 300 vans, fuel , inflation etc. Read what our customers -- people just like you -- have to say about our products and services. Share. I have a large so I needed two new AC units. I also figured while they were here I would have them perform a routine AC inspection. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Parker & Sons is here to help! Called Parker & Sons to get a simple kitchen faucet replaced. That's the absolute basics and he lied about it. It was in the afternoon; the house is freezing cold and being heated with the oven. Parker & Sons is amazing. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. He made my day. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. Dont get scammed like we did - do not use Parker and Sons!! I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. I never give 5 stars, they did nothing wrong to get 4. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. Stay up-to-date on current news, promotions, and industry tips. Claim your profile to access Trustpilots free business tools and connect with customers. - hours vary a lot I showed the technicians the estimate from Company A for repairs of a leak. BBB Business Profiles may not be reproduced for sales or promotional purposes. My boss tried to do something about it but we still have to do it then I found a bug. We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. 12/16/2022. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. He fixed half the issue and left I. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Bonuses are not capped. Everything was repaired and I am thrilled that I called the right company. We also ensure all reviews are published without moderation. We have to clean ourselves in the office. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! 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